How Action Property Management Saved $35,000 in Elevator Repair Costs at a Luxury High-Rise

Solution

To address the problem, Action Property Management initiated monthly in-person meetings with the engineering team, property management, the elevator Account Manager, and the Service Repair Manager. These sessions created a consistent feedback loop and improved accountability.

After conducting thorough research, the team discovered that DTO errors could be significantly reduced by adjusting the door-closing system parameters, allowing for two additional attempts before triggering an out-of-service alert. This simple technical adjustment minimized unnecessary shutdowns and costly emergency responses.

On the financial side, Action collaborated with an independent elevator consultant to scrutinize every incoming invoice. Together, they identified discrepancies and challenged improper charges, ensuring all invoices aligned with the service contract.

Results

• Reduced elevator DTO-related service calls, saving approximately $15,000 in repair expenses.
• Recovered and waived incorrect invoices, saving an additional $20,000 in 2024 alone.
• Improved vendor accountability and established an ongoing monthly audit process for all elevator-related expenses.

Key Takeaway

Through strategic vendor management, data-driven operational improvements, and proactive communication, Action Property Management helped the high-rise in San Francisco achieve significant cost reductions while improving elevator reliability and resident satisfaction.