Each high-rise property is assigned a general manager with extensive experience in vertical community operations.
They're backed by a full team of professionals, including:

• Assistant managers and clerical staff
• 24/7 community care support
• Accounting and efficiency teams
• Hospitality trainers and HR
• Technology and vendor coordination experts
• Utility audits to ensure that you are not overpaying for your utilities

Our SnapHOA mobile app allows managers to resolve issues in real time, track priorities, and ensure transparency. Paired with our cloud-based action list, this system ensures nothing falls through the cracks—especially in high-volume, fast-moving buildings.

We bring a hospitality-first approach to resident living.
Whether it’s hosting events or simplifying day-to-day requests, our service model is built around convenience and connection.

Key services include:

• Event planning for holidays, socials, and move-ins
• 24/7 resident portal for amenity reservations, car requests, maintenance tickets, package tracking
• Personalized communication through email, text, calls, and printed notices

Our community care center resolves most resident questions on the first call—no runaround.

Urban communities have complex financial needs.
We deliver detailed, accurate financials that support long-term planning and operational clarity.

Services include:

• Monthly financial reporting
• Budget preparation and forecasting
• Reserve funding for building systems (elevators, HVAC, etc.)
• Online owner payments
• Accounts payable/receivable
• Audit prep, tax coordination, and compliance reporting
•  Consolidated insurance programs deliver greater coverage at reduced premiums

We leverage technology to improve efficiency, communication, and accountability.

Core tech offerings:

• SnapHOA app suite for management, inspection, and communication
• Resident and board portals
• High-rise website design and hosting
• DocuSign integration for digital approvals and contracts

Selling or refinancing a unit? We streamline the process.

Our escrow team provides:

• Prompt delivery of resale documents
• Coordination with escrow officers and real estate professionals
• Support for buyers, sellers, and lenders throughout the process

We use SnapHOA, our in-house management software, to keep tasks organized, visible, and on track at all times.

We marry hospitality services from hotels and resorts with our HOA operations to uplevel the kind of service provided in our buildings.