Provides support and oversight to assigned Regional Managers, managing complex financial, operational, and personnel matters and identifies opportunities for service improvements and new service offerings based on feedback from assigned markets.

Supports Regional Directors, oversees manager support services team, and provides overall direction for the community management division.

Oversees all divisions with general managers and community managers, including everyone who supervises these positions or reports to these positions.

Action’s Community Care Department is a 24/7 customer service call center that provides additional support to the manager.

Our in-house HR team recruits top talent and ensures every hire fits their community’s culture and has the tools to succeed.

Our in-house financial services team delivers transparent, customized solutions that drive savings, ensure accuracy, and empower boards with clear, reliable financial insight.

Managers are never left to navigate alone. Regular check-ins and supervisor attendance at board meetings ensure alignment with community standards.

Regional Engineering Managers conduct annual condition assessments, including detailed reports, photo documentation, and scorecards evaluating onsite teams.

Developed by Action’s in-house IT team, our SnapHOA portals provide residents and board members with 24/7 access to essential tools.

Supports the General Manager by overseeing cleanliness and aesthetics, enhancing team training in five-star service, providing On Call coverage, and keeping onsite teams connected with corporate.