Better Communication. Better Connected Communities.

Clear, timely communication helps boards stay informed and residents stay connected. Action built a complete communication infrastructure that brings together the people, technology, and support to make communication easier for everyone.

24/7 Emergency Coverage

9,000+ Monthly Inquiries Answered

90% Calls Resolved, No Transfer

<30s Average Chat Response

Our Approach

Communication That Works for Everyone

Boards need visibility. Residents need support. We design communication to deliver both.

Keep Boards in the Know

Easy access to your community's information and financials, along with clear updates on board decisions, projects, and follow-through. Everything you need to stay informed and make confident decisions.

Keep Residents Connected

Timely information, clear explanations, and convenient ways to get answers. We make communication easy to understand and easy to act on, helping residents stay informed about their community.

Communicate Beyond the Inbox

From letters and emails to SMS, voice communication and in-app announcements, we use the channels that best fit the message, with multilingual options available, so important information reaches residents clearly and consistently.

Letters
Email
SMS
Voice
Announcements

Block 2 — ActionList

Board Member Portal

More Than Updates. Complete Visibility.

The SnapHOA board member portal gives every board member 24/7 access to financials, documents, work orders, and manager updates, all in one place, at any hour.

Community Information at Your Fingertips

Review financial reports, budgets, documents, work orders, architectural requests, violations, meeting information, and manager updates.

Track Decisions and Follow-Through

After every board meeting, your manager creates an ActionList that tracks decisions and follow-up items from start to completion. See what's complete, what's in progress, and what still needs attention, with updates as work moves forward.

One Platform. One Login. Full Visibility.

Start a Conversation

ActionList — September Board Meeting

6 Items · Updated today View All

Complete Vendor contract renewal — landscaping Aug 28

In Progress Reserve study review with CFO Sep 10

In Progress Pool resurfacing — bid phase Sep 15

Complete Annual budget draft sent to board Aug 30

Pending Board approval: gate access upgrade Sep 20

Pending Insurance renewal — request bids Oct 1

Complete

In Progress

Pending

Block 7 — Community Care & CTA

Community Care

The team that never goes offline.

Not every question needs to wait for a manager. Community Care gives residents convenient ways to get help and stay connected, whether they prefer to call, chat, or reach out online. Community Care team handles thousands of resident and board requests every month — so nothing falls through the cracks, day or night.

9,000+ Incoming requests answered monthly

16,000+ Work order follow-ups per month

4,000+ Work orders opened each month

100% Follow-up on every request

Manager Support

Support Beyond Your Community Manager.

Behind every Action Property Management manager is a connected team of specialists and leadership support, creating multiple paths for questions, information, guidance, and escalation. This structure also helps ensure continuity, so important community knowledge, communication, and ongoing work don't depend on a single individual.

360° Manager Support

Specialized expertise: Your Community Manager is backed by specialized teams across HR, compliance, accounting, Community Care, and SnapHOA, providing additional expertise and support when needed.

Leadership support: Multiple levels of leadership provide guidance, oversight, and strategic direction, from Regional Managers to Regional Vice Presidents and division leadership. Regular check-ins and performance reviews help ensure consistent support and service for your community.

Block 8 — CTA