Phase 1 of 6
Everything Running Smoothly
COO
Monitoring situation
Division VP
Assessing the gap
Regional Director
Coordinating coverage
Regional Manager
Stepping in directly
Resigned
New Hire!
Community Manager
🤚 Humble
🔥 Hungry
💡 Smart
Dedicated Support Teams
Community Care Resident support
Accounting Financials
Manager Assistant Ops support
HR & Recruiting People & culture
Regional Engineering Property conditions
Regional Hospitality Standards & aesthetics
SnapHOA & Tech Resident portal
Websites & Apps Digital tools
Resident Community Care Pool light is out ✓ Need gate access ✓ Parking question ✓
Monthly Statement
➔
Resident
➔
SnapHOA Portal
✓ Payment received via resident portal
Candidate A 5 yrs HOA exp.
Candidate B Property mgmt
Candidate C Action values fit
★ Board Approved — Welcome to Action!
The community is running at full strength. Every support team is active, leadership is engaged, and the community manager is the trusted day-to-day hub connecting it all.