A discussion with hospitality expert Kevan White on how hospitality services are important to HOAs and what good service looks like.
Key Topics Covered:
- Understanding hospitality in HOAs
- Crafting tailored experiences for residents
- Transitioning from hotel service to HOA environments
- Challenges and rewards of delivering top-notch service
- Importance of training and nurturing a hospitality culture
- Anticipating resident needs and going the extra mile
Subscribe: Apple Podcasts | Spotify | RSS
