About Us

As the vice president of information technology, Brad leads the planning, evaluation, and implementation of cutting-edge technology. From front-end user-friendly websites to back-end servers, Action's IT Department provides our clients with information and tools to ask questions, get answers, pay assessments, and perform other time-saving tasks on a 24/7 basis. Brad received his bachelor’s in computer science at Cal Poly Pomona. He started his career at Hilton Hotels where he became a regional technology manager for multiple hotels in Southern California. He also worked as a Microsoft Certified Instructor teaching technology courses while serving on the Technology Advisory Board.

Kassie received her Bachelor of Science in business administration with an emphasis in accounting from the University of California, Riverside. Kassie joins Action with over 25 years of accounting, financial reporting, budgeting, and financial analysis experience. A firm advocate of continuous learning and improvement, Kassie is committed to approaching her role through a customer-centric lens.

Gerri Ann Vagadori has been active in community management since 2000 and is responsible for the strategic development of Action Property Management's portfolio. Early in her career, Gerri Ann identified a need for an elevated level of professional management for discerning HOA clients and has been instrumental in linking Action’s premier services with such communities and buildings. Continuing her education in association management, Gerri Ann holds the Certified Community Association Manager (CCAM) credential.

Matt is a seasoned real estate executive whose journey encompasses a rich blend of operations and finance roles in both Fortune 500 and privately held companies. Although new to the HOA industry, Matt is recognized for his strategic acumen, especially in multi-site operations, business transformation, and navigating successful M&A endeavors. He currently calls Tustin, CA home with his wife Tracey and five children.

Diane has been the director of management operations since 2009. She is responsible for efficient and effective management operations in all property management divisions within Action through training and education, review of existing systems and procedures, and the development of new systems and procedures. Diane started at Action in 2001 and has served in a variety of capacities to better serve our clients over the years.

A graduate of Chapman University, with a Bachelor of Science in computer information systems and a graduate of Keller Graduate School with a master’s degree in accounting and financial management. Bethany brings over 27 years of experience with her to Action. Bethany is passionate about bringing integrity and GAAP compliance to Action’s financial reporting as well as the servicing of their clients.

A California native, Michael received his MBA from the University of San Francisco and has held senior finance and accounting roles with Fortune 500 Companies, including Wells Fargo, Marriott, and Southern California Edison over the last twenty four years. As the director of accounting, Michael overseas Action Property Management’s Accounts Payable, Accounts Receivable & Collections, and Escrow departments.

With over 20 years in service-oriented businesses, Nicole has a clear grasp of what it takes to deliver service experiences that make a difference. Her background in the United States Navy uniquely prepared her for a career where service standards are measured with precise attention to detail. And her education in broadcast communications journalism cultivated a communication style that fosters a working environment where team members can excel. Nicole is a vital part of Action’s support structure and plays an important role in the execution of key initiatives.

With a property management career spanning more than 20 years, Robert has been involved in the management and operations of some of the most luxurious and high-profile properties throughout California. He has experience in both the HOA and rental property management markets, with a laser focus on providing seamless and effective customer service. Born and raised in Tennessee, he blends the perfect balance of Southern charm with high-end attention to detail. His passion is developing team members to deliver 5-star service, while also being involved in many aspects of our day-to-day property operations. Robert holds the CMCA designation from CAI, and also the LCAM designation for the state of Florida. He is a graduate of Action’s LEADwell program and lives the Action value of “We Are Passionate About Excellence.”

Carlos began his career with a CPA firm and quickly developed a reputation as a strong accounting leader. Since then, he has logged 22 years of experience in the HOA and Hospitality industries. Carlos now supervises the team of staff accountants that produces monthly financial statements for over 300 community associations managed by Action Property Management.

With 20 years’ experience in leading customer service and call center teams, Josh provides a technological approach to drive results every day. As a people manager first and foremost, his desire to want to make his team members come first carries over to our customers to ensure they receive the best possible assistance from Action. As the Director of Contact Center Operations, he strives to ensure your Community Care and Escrow experience is the best it can be while ensuring our residents are our top priority.

Erica Kreutzer has been active in the community management industry since 2003. She is responsible for the marketing and new business development efforts alongside vice president of new business development, Gerri Ann Vagadori. Erica spent several years assisting in the management of portfolio and on-site high-rise communities. This industry experience coupled with Erica’s time serving as a board member at her personal homeowners association has provided a skillset and understanding of what today’s board members are seeking in a professional management team.

Rosa graduated from California State University, Fullerton with a degree in human services. She has over eight years of multi-state property management experience as a human resources manager. Rosa is passionate about employee well-being, and she believes it plays a huge role in the workplace.

Since joining Action in 2014, Brittney has helped Action attract and hire the industry's top talent. A graduate from the University of La Verne with a bachelor’s degree in organizational leadership, Brittney is well versed in the latest recruitment strategies and best practices. A certified Leader through Action's LEADwell program, Brittney's goal is to help make others successful. Whether she's identifying emerging talent or seasoned professionals, she is passionate about finding individuals who have the perfect blend of competence and high character.

Scott Fewell has been with Action for 6 years, serving as a corporate resource to assist clients in many ways, including through the on-boarding process to Action Property Management, supporting them during manager transition and other resolving other challenging situations. During his tenure, Scott has held the general manager position for several prestigious buildings in the California market, including the Millennium Tower, The Harrison, 181 Fremont, Azzurra, and The Cove. He has also filled in at various positions, both on-site and as part of the corporate leadership team. Scott approaches supervision of staff and the interactions with homeowners and board members with compassion and kindness, and he promotes employee wellness through work-life balance and staff support processes.

Scott Sears has been an active community manager since 2007 in the suburbs of Chicago, IL and relocated to Action Property Management in sunny California in 2015. He now oversees the Inland Empire portfolio of approximately 40 associations. Scott is a graduate of Millikin University in Decatur, IL. Scott prides himself on constantly building relationships based on trust and respect and also inspiring fellow community managers to set industry leading standards for all Action clients.

With more than 20 years of award-winning experience, Christopher has a proven track record of producing innovative solutions and corporate culture transformation that positively impact the hospitality, multi-family, and HOA industries. His degree in hotel and institutional management from Texas Tech University prepared him for a career with a wide-ranging background that gives him a unique perspective to lead our Dallas team.

Mark Holbrook brings extensive executive level experience and capabilities to Action Property Management, having served for 36 years as CEO of a financial institution that grew to $1 billion in assets under his leadership. Mr. Holbrook joined with Matthew Holbrook and Marianne Simek to acquire ownership of Action in 2014 and now oversees the Orange County portfolio of 65 homeowner associations. He also serves on Action's board of directors and strategic planning task force.

In 2009, Ryan began his career in association management while attending Cal State Northridge. Upon graduating with a degree in finance in 2011, he decided to stay within the industry as a community manager as he enjoys finding unique solutions for his communities. Since the start of his career, Ryan has managed a wide variety of communities that include all residential, new development, live-work, and mixed-use communities. Ryan joined Action as a community manager in 2015, graduated Action’s LEADwell program in 2017, and has been a manager of community services since 2020, where he has demonstrated his ability to lead both team members and communities.

Rhonda graduated Magna Cum Laude from UCLA in 2003 and began her professional career in community association management in 2004, specializing in portfolio management of condominium and single family home communities. Since joining the Action team in 2013, she has been promoted to the senior manager of community services role in the Orange County corporate office and is a graduate of Action’s LEADwell program. Rhonda utilizes her leadership skills to bring out the best in her team in a values-driven environment with the success of each team member being her primary goal. She works closely with the operations, technology, and support department teams to enhance processes and procedures in order to improve efficiencies for managers and deliver the highest level of service to our clients.

As a graduate of the humanities from Cal Poly Pomona, Alejandra began her career in community management in 2010. She is driven by her passion for excellence and the satisfaction she receives from recruiting, training, and guiding Orange County’s brightest talent. Alex joined the Action team in 2019, offering hands-on experience. She quickly demonstrated the qualities necessary to serve as a relatable leader with the ability to optimize team performance and deliver unmatched client retention and services.

Ryan graduated from Cal State Fullerton and began his career in community management in 2005. He holds his CMCA and AMS designations with CAI. He joined the Action team in 2017 and has held various positions with the company in both high-rise and portfolio management and is currently serving as manager of community services on the Orange County portfolio team. Ryan is a Certified Leader from the Action LEADwell program which has enabled him to provide support and guidance to team members and communities.

Rich is a graduate of Loyola Marymount University and a 25+ year hospitality management veteran with extensive experience in all facets of the industry. From hotels and restaurants to commercial and residential venues, Rich has managed top 5-star properties and portfolios in cities such as Las Vegas, San Francisco, Beverly Hills, Century City, Marina del Rey, and downtown Los Angeles. Rich has extensive experience in new development and start-up operations and has successfully integrated LEED Gold and Silver designations into his projects, propelling them to the top of their respective markets in both value and perception. He was a past board member of the Marina del Rey CVB and continues to chair panels on continued training and education.

Beginning her career in HOA management in 2006, Eve brings a diverse background in management and a passion for excellence to the Action leadership team. Her background includes mixed-use properties, commercial properties, new developments, condos, PUD’s, luxury high-rises, and mid-rise buildings. Since joining Action in 2016, Eve has been involved in overseeing a variety of communities ranging from condo communities, to serving as an onsite general manager at a luxury mid-rise and currently serving as regional manager for LA & OC. Eve is a Certified Leader through Action’s LEADwell program which allows her to provide exceptional leadership to the team and clients.

A Northwood University graduate with a bachelor’s in business, focusing on hotel & resort management. Jessica is passionate about hospitality in luxury buildings and has been in the association industry since 2008, focusing on high rise and mixed-use condominiums. A member of CAI and a volunteer on CAI’s Outreach Committee, she is passionate about giving back to her community. She enjoys learning, developing the Action team, and applying her skills to improve the communities she serves. She is a graduate of Action’s LEADwell program and maintains her CMCA, AMS, and PCAM designations.

Sheridan started at Action over ten years ago as an entry-level, overnight associate. During these years, he would rise to several managerial roles including general manager of both a historical building and a luxury high-rise. Sheridan also served as Area Wide Director for the Downtown Los Angeles Neighborhood Council (DLANC), where he represented constituents as a liaison to City Hall. Sheridan is passionate about serving his colleagues and residents that comprise the homeowners associations we represent. Sheridan maintains designations as a Certified Manager of Community Associations (CMCA) and an Association Management Specialist (AMS).

Community management has been Dean's focus more than 20 years, with a Florida CAM license and real estate license. Dean has significant experience in property management operations, as well as a background in commercial property management. Dean is a graduate of St. Bonaventure University, New York.

Arielle has 11+ years of association management experience, including three years as an on-site general manager. She has been actively involved in the community management industry and maintains both her CMCA and CCAM certifications. Arielle has been employed with Action Property Management since 2011, managing a portfolio of condominium and PUD projects in the Los Angeles area. She has consistently demonstrated effective team-building skills that support sustainability while promoting a collaborative environment across organizational levels, inclusive of owners, tenants, vendors, adjacent properties, and municipalities.

A graduate from the University of Nevada Las Vegas and holding a master’s degree from Cal Poly Pomona in hospitality management, Kevan comes to Action Property Management with 10+ years in the hospitality industry. Kevan has held the positions of assistant general manager and director of guest services for brands such as Hilton, Hyatt, and IHG. Kevan is also a part time professor at Orange Coast College in Costa Mesa, where he teaches Hotel Front Office Management, Hotel Operations, and Enhancing the Guest Experience. Kevan’s job is to ensure every resident and their guests are provided the highest level of service. The key to providing an authentic high level of service starts with genuinely caring about people.

John Ramirez is a 20+ year veteran in building engineering. He has completed both air conditioning and mechanical programing certifications and is licensed and certified in HVAC maintenance. John has implemented preventive maintenance programs for properties and educated his employees to become certified building engineers. With Action Property Management since January 2010, John has helped create scopes of work for major reserve projects and construction defect opportunities. Currently, John is the regional manager of engineering services and supports Action’s engineers in Los Angeles, Orange County, and San Diego.

Valerie brings more than 25 years of experience managing large scale master planned community associations, consisting of commercial, single family, active adult, and condominiums. Her achievements include developing procedures that protect associations from loss of revenue of non-collected assessments, significantly reducing operating costs and reserve expenditures, and developing and implementing procedures for an association under receivership of the city and completing years of neglected maintenance. Valerie's efforts resulted in the city being presented with the prestigious Helen Putnam Award for the accomplishments achieved for the association and its members.

After moving from Seattle to San Diego, Kim began her career in the association management industry in 2006, and currently leads Action’s San Diego region. Kim’s background in both portfolio and on-site management set a strong foundation for her focus on customer service excellence and results-driven leadership with both her team and clients. Currently leading the teams that manage some of the most recognizable buildings in San Diego, Kim is passionate about excellence and finding great solutions for our boards and associations. Kim is a graduate of Action’s LEADwell program and holds her CMCA designation through CAI.

Corinne has been in the HOA management industry since 2007 and with Action Property Management since 2013. A graduate of UC Irvine, with graduate work at the University of Missouri Law School, Corinne brings a robust perspective to leading HOAs and coaching managers for optimal performance. She holds her CMCA through Community Associations Institute (CAI). In addition, Corinne graduated from Action’s LEADwell program and provides experienced leadership for Action teams and clients.

Catie attended Ashford University and graduated with a BA in psychology and human resources development. She began her career in the HOA industry as a receptionist and worked her way up to her current role as a senior manager. With more than 11 years of homeowners association management experience, Catie’s strong desire to problem-solve and provide quality customer service lends to her success in the industry. She is committed to collaborating and showing genuine interest in individuals’ quality of life.

Justine graduated from the University of Redlands with a bachelor's degree in business administration. With over twelve years in the customer service industry and six years in the community management industry, Justine delivers a high level of service to our clients based on trust and respect. Since joining the Action team in 2017, Justine has managed a wide variety of urban and suburban properties throughout Southern California. She holds her CMCA and AMS designations through the Community Associations Institute (CAI). This experience has enabled Justine to provide leadership, support, and guidance to team members and clients, all while living out her favorite Action value, “Be professional while having fun.”

For the past eight years, Angel has worked with Action Property Management in the Los Angeles, San Diego, and San Francisco markets. Today, Angel provides hospitality services as a quality control liaison for front desks and janitorial services in San Diego. Regular property visits and ensuing reports provide a second set of eyes that the general managers and boards of directors can count on to help internal processes run smoothly, with the expectation of 5-star status. Angel also manages a team of on-call front desk associates that provide back-up coverage, and she assists human resources to obtain and train the best talent in the industry.

As vice president of the San Francisco office with Action, Candace provides oversight of the management operations for high-rise condominium associations, including the supervision and development of team members, new business development, pre-management consulting, strategic planning, and board member relations. Candace began her career in association management in 2003 and has gained extensive experience and a proven track record of success, having managed luxury high-rise, master planned, and new development communities within the Bay Area.

Lesley has been in the HOA industry since 2014, is CMCA and AMS certified through CAI, and holds a California Real Estate License. Lesley oversees the portfolio-managed communities in our San Francisco office. Her responsibilities include supervision of Action team members, new business development and relationship building with clients, developers, and vendors. Lesley’s experience in the HOA industry is focused solely on portfolio-managed homeowners associations. Her experience ranges from small planned-development communities to large-scale condo construction defect. Lesley’s goal is to lead her team to deliver the highest standards of living for our residents.

Derek has been in the property management industry since 2006. He quickly demonstrated the qualities necessary to serve as a relatable leader with the ability to optimize team performance and deliver excellent client retention and services. Derek oversees the on-site managed communities in our San Francisco office, as well as new business development, and relationship building with clients, developers, and vendors. He is a Certified Manager of Community Associations through the Community Association Managers International Certification Board, as well as a Certified Community Association Manager through the California Association of Community Managers.

Leala began her career in the HOA industry in 2015 as an assistant general manager for a high-rise condominium building in San Francisco and quickly grew in the industry. Leala joined the Action team in 2021 as a general manager for a new development high-rise and was soon promoted to an on-site regional manager in the San Francisco Bay Area, overseeing on-site communities as well as new business development and relationship building with clients, developers, and vendors. She is a Certified Manager of Community Associations through the Community Association Managers International Certification Board as well as a Certified Community Association Manager through California Association of Community Managers.

Robert’s 30-plus year background includes experience in commercial, hospitality, and residential buildings, as well as commercial construction and project management.
At Action, he conducts annual property inspections, producing scorecards and reports for each property. He also coordinates and conducts education meetings, including specialized training on a wide range of engineering subjects. And he assists the team in trouble-shooting complex issues. In addition, Robert oversees engineering teams who fill-in during staff vacancies at buildings, provide service for clients without resources for full-time, engineering staff, and serve as support for larger projects.

With a bachelor’s degree in events and hospitality management from International Hotel School Sandton, Ashley has held management positions in multiple five-star hotels in San Francisco. Ashley translates that luxury hotel experience into the service training and oversight support at Action-managed properties. His responsibilities include hospitality training, conducting inspections to produce scorecards based on service and performance, and oversight of Action’s on-call team that supplies fill-in front desk coverage as needed to cover for absences at any building.