The Harrison building in San Francisco’s Mission District is a luxury condominium high-rise. With million dollar views throughout the building, it captures the heartbeat of the city in every direction. When an important piece of equipment at the building failed, Action’s Property Management’s general manager, Felipe Santos, took it upon himself to make sure the problem was fixed. In the process, he saved the association over $21,000.
The building uses an electronic system designed to securely store spare keys for residents. After a relatively short life span, the machine stopped functioning properly. When management contacted the manufacturer, they were told that because of its age, replacement parts were not available.
The Harrison
”With million dollar views throughout the building, it captures the heartbeat of the city in every direction.
A new machine would cost the association $33,000, an expense that was not anticipated. Given that the original system was only six years old, its useful life should have been much longer, but the manufacturer was unwilling to repair it.
Determined to do right for his client, Santos was also unwilling to accept the hefty price tag. After tracking down contact information for the CEO of the company, he relayed his concerns and received a phone call in response. The CEO agreed to take back the old system and offered a credit of $21,425 toward the purchase of a new machine. With a replacement now available for just over $11,000, the board was eager to approve the purchase.
Santos isn’t alone in his passion for serving his clients. The team at Action values innovation and creativity and its managers are always on the lookout for newer, better, and more cost effective solutions to everyday problems.
