Leadership Team


“Leadership is not a reflection of an organization, but rather is the image that the rest of the company reflects. Therefore, it is imperative that the leadership at Action embraces, models and lives the values that we espouse.” - Matthew Holbrook, CEO


Matthew Holbrook

Chief Executive Officer


A graduate of UCLA, with an MBA from Pepperdine University, Matthew brings an entrepren... read more

A graduate of UCLA, with an MBA from Pepperdine University, Matthew brings an entrepreneurial spirit to Action Property Management. Even after more... read more

A graduate of UCLA, with an MBA from Pepperdine University, Matthew brings an entrepreneurial spirit to Action Property Management. Even after more than 2 decades with Action, Matthew continues to be passionate about finding new ways to improve pe... read more

A graduate of UCLA, with an MBA from Pepperdine University, Matthew brings an entrepreneurial spirit to Action Property Management. Even after more than 2 decades with Action, Matthew continues to be passionate about finding new ways to improve people’s lives.

A graduate of UCLA, with an MBA from Pepperdine University, Matthew brings an entrepreneurial spirit to Action Property Management. Even after more than 2 decades with Action, Matthew continues to be passionate about finding new ways to improve people’s lives.

Matthew Holbrook

Chief Executive Officer

Matthew Holbrook

Chief Executive Officer


A graduate of UCLA, with an MBA from Pepperdine University, Matthew brings an entrepreneurial spirit to Action Property Management. Even after more than 2 decades with Action, Matthew continues to be passionate about finding new ways to improve people’s lives.

Marianne Simek

President/COO


Professionally active in community management since 1979, Marianne Simek was already an... read more

Professionally active in community management since 1979, Marianne Simek was already an industry veteran when she joined Action Property Management... read more

Professionally active in community management since 1979, Marianne Simek was already an industry veteran when she joined Action Property Management in 1987. She is responsible for the oversight of all Association Management Services, Human Resourc... read more

Professionally active in community management since 1979, Marianne Simek was already an industry veteran when she joined Action Property Management in 1987. She is responsible for the oversight of all Association Management Services, Human Resources, and Association Accounting Operations. Continu... read more

Professionally active in community management since 1979, Marianne Simek was already an industry veteran when she joined Action Property Management in 1987. She is responsible for the oversight of all Association Management Services, Human Resources, and Association Accounting Operations. Continuing her education in association management, Marianne holds both the Professional Community Association Manager (PCAM) and Certified Community Associa... read more

Marianne Simek

President/COO

Marianne Simek

President/COO


Professionally active in community management since 1979, Marianne Simek was already an industry veteran when she joined Action Property Management in 1987. She is responsible for the oversight of all Association Management Services, Human Resources, and Association Accounting Operations. Continuing her education in association management, Marianne holds both the Professional Community Association Manager (PCAM) and Certified Community Association Manager (CCAM) credentials, and recently achieved her first HR, SD certification, Professional in Human Resources (PHR). She has also served on the Board of Directors of the California Association of Community Managers (CACM), and has served on the Board and chaired several Community Associations Institute (CAI) committees.

Mark Holbrook

Principal


With over 40 years in effective executive experience, Mark Holbrook contributes his man... read more

With over 40 years in effective executive experience, Mark Holbrook contributes his management knowledge and innovation skills to Action's leadersh... read more

With over 40 years in effective executive experience, Mark Holbrook contributes his management knowledge and innovation skills to Action's leadership team. His focus is to support and equip our community managers, helping them consistently delive... read more

With over 40 years in effective executive experience, Mark Holbrook contributes his management knowledge and innovation skills to Action's leadership team. His focus is to support and equip our community managers, helping them consistently deliver outstanding service to the communities we serve.... read more

With over 40 years in effective executive experience, Mark Holbrook contributes his management knowledge and innovation skills to Action's leadership team. His focus is to support and equip our community managers, helping them consistently deliver outstanding service to the communities we serve.

Mark Holbrook

Principal

Mark Holbrook

Principal


With over 40 years in effective executive experience, Mark Holbrook contributes his management knowledge and innovation skills to Action's leadership team. His focus is to support and equip our community managers, helping them consistently deliver outstanding service to the communities we serve.

George Skrbin

Executive Vice President


George Skrbin has been a part of the community association management industry since 19... read more

George Skrbin has been a part of the community association management industry since 1990. George now partners with the Portfolio Management Team ... read more

George Skrbin has been a part of the community association management industry since 1990. George now partners with the Portfolio Management Team to enhance the outstanding client care already delivered. Prior to joining Action, George held posi... read more

George Skrbin has been a part of the community association management industry since 1990. George now partners with the Portfolio Management Team to enhance the outstanding client care already delivered. Prior to joining Action, George held positions within a large Southern California company f... read more

George Skrbin has been a part of the community association management industry since 1990. George now partners with the Portfolio Management Team to enhance the outstanding client care already delivered. Prior to joining Action, George held positions within a large Southern California company for 18 years, then moved to the east coast to hold the titles of Senior Vice President of a national management firm, and then the President and CEO of... read more

George Skrbin

Executive Vice President

George Skrbin

Executive Vice President


George Skrbin has been a part of the community association management industry since 1990. George now partners with the Portfolio Management Team to enhance the outstanding client care already delivered. Prior to joining Action, George held positions within a large Southern California company for 18 years, then moved to the east coast to hold the titles of Senior Vice President of a national management firm, and then the President and CEO of a management company in Ft. Lauderdale, Florida. He earned his Bachelor’s Degree in Management from the University of Denver.

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
- John Quincy Adams


Gerri Ann Vagadori

Vice President of New Business Development


Gerri Ann Vagadori has been active in community management since 2000 and is responsibl... read more

Gerri Ann Vagadori has been active in community management since 2000 and is responsible for the strategic development of Action Property Managemen... read more

Gerri Ann Vagadori has been active in community management since 2000 and is responsible for the strategic development of Action Property Management's portfolio. Early in her career, Gerri Ann identified a need for an elevated level of profession... read more

Gerri Ann Vagadori has been active in community management since 2000 and is responsible for the strategic development of Action Property Management's portfolio. Early in her career, Gerri Ann identified a need for an elevated level of professional management for discerning HOA clients and has b... read more

Gerri Ann Vagadori has been active in community management since 2000 and is responsible for the strategic development of Action Property Management's portfolio. Early in her career, Gerri Ann identified a need for an elevated level of professional management for discerning HOA clients and has been instrumental in linking Action’s premier services with such communities and buildings. Continuing her education in association management, Gerr... read more

Gerri Ann Vagadori

Vice President of New Business Development

Gerri Ann Vagadori

Vice President of New Business Development


Gerri Ann Vagadori has been active in community management since 2000 and is responsible for the strategic development of Action Property Management's portfolio. Early in her career, Gerri Ann identified a need for an elevated level of professional management for discerning HOA clients and has been instrumental in linking Action’s premier services with such communities and buildings. Continuing her education in association management, Gerri Ann holds the Certified Community Association Manager (CCAM) credential.

Matthew Davidson

Vice President of High Rise Operations - Los Angeles


Matt has extensive experience in homeowners association management, from gated communit... read more

Matt has extensive experience in homeowners association management, from gated communities to high rises. Since joining Action in 2005, has focuse... read more

Matt has extensive experience in homeowners association management, from gated communities to high rises. Since joining Action in 2005, has focused exclusively on urban high and mid-rise communities as an on-site general manager and a division le... read more

Matt has extensive experience in homeowners association management, from gated communities to high rises. Since joining Action in 2005, has focused exclusively on urban high and mid-rise communities as an on-site general manager and a division leader. Matt served on the Board of Directors of th... read more

Matt has extensive experience in homeowners association management, from gated communities to high rises. Since joining Action in 2005, has focused exclusively on urban high and mid-rise communities as an on-site general manager and a division leader. Matt served on the Board of Directors of the Greater Los Angeles Chapter of the Community Associations Institute for six years as well as on its’ Educational Programs Committee, and has serve... read more

Matthew Davidson

Vice President of High Rise Operations - Los Angeles

Matthew Davidson

Vice President of High Rise Operations - Los Angeles


Matt has extensive experience in homeowners association management, from gated communities to high rises. Since joining Action in 2005, has focused exclusively on urban high and mid-rise communities as an on-site general manager and a division leader. Matt served on the Board of Directors of the Greater Los Angeles Chapter of the Community Associations Institute for six years as well as on its’ Educational Programs Committee, and has served on the board of his own HOA.

Richard Crane

Director of High Rise Operations - Los Angeles


Richard Crane is a graduate of Loyola Marymount University and a 22+ year hospitality m... read more

Richard Crane is a graduate of Loyola Marymount University and a 22+ year hospitality management veteran with extensive experience in all facets of... read more

Richard Crane is a graduate of Loyola Marymount University and a 22+ year hospitality management veteran with extensive experience in all facets of the industry. From hotels and restaurants, to commercial and residential venues, Richard has manage... read more

Richard Crane is a graduate of Loyola Marymount University and a 22+ year hospitality management veteran with extensive experience in all facets of the industry. From hotels and restaurants, to commercial and residential venues, Richard has managed top 5 star properties and portfolios in cities s... read more

Richard Crane is a graduate of Loyola Marymount University and a 22+ year hospitality management veteran with extensive experience in all facets of the industry. From hotels and restaurants, to commercial and residential venues, Richard has managed top 5 star properties and portfolios in cities such as Las Vegas, San Francisco, Beverly Hills, Century City, Marina del Rey and downtown Los Angeles. As a former District Manager overseeing luxury... read more

Richard Crane

Director of High Rise Operations - Los Angeles

Richard Crane

Director of High Rise Operations - Los Angeles


Richard Crane is a graduate of Loyola Marymount University and a 22+ year hospitality management veteran with extensive experience in all facets of the industry. From hotels and restaurants, to commercial and residential venues, Richard has managed top 5 star properties and portfolios in cities such as Las Vegas, San Francisco, Beverly Hills, Century City, Marina del Rey and downtown Los Angeles. As a former District Manager overseeing luxury Condominium and Rental properties, he has extensive experience in new development and start-up operations and has successfully integrated certifications such as LEED Gold and Silver into his sites which have propelled them to the top of their respective markets in both value and perception. He was a past Board Member of the Marina del Rey CVB and continues to chair panels on continued training and education.

The quality of a leader is reflected in the standards they set for themselves.
- Ray Kroc

Brian Bar

Regional Manager of High Rise Operationss - Los Angeles


Brian Barr

Regional Manager of High Rise Operations - Los Angeles


A graduate of Radford University, where he studied Corporate Communication and Marketin... read more

A graduate of Radford University, where he studied Corporate Communication and Marketing, Brian began his career in the industry in 2004, specializ... read more

A graduate of Radford University, where he studied Corporate Communication and Marketing, Brian began his career in the industry in 2004, specializing in high rise communities in the Los Angeles market. Most recently Brian was the General Manager ... read more

A graduate of Radford University, where he studied Corporate Communication and Marketing, Brian began his career in the industry in 2004, specializing in high rise communities in the Los Angeles market. Most recently Brian was the General Manager of one of Action’s mixed-use luxury buildings in... read more

A graduate of Radford University, where he studied Corporate Communication and Marketing, Brian began his career in the industry in 2004, specializing in high rise communities in the Los Angeles market. Most recently Brian was the General Manager of one of Action’s mixed-use luxury buildings in the bustling Koreatown area of Los Angeles. Brian has a diverse knowledge base of best practices and high level service. Through teamwork and imagi... read more

Brian Barr

Regional Manager of High Rise Operations - Los Angeles

Brian Barr

Regional Manager of High Rise Operations - Los Angeles


A graduate of Radford University, where he studied Corporate Communication and Marketing, Brian began his career in the industry in 2004, specializing in high rise communities in the Los Angeles market. Most recently Brian was the General Manager of one of Action’s mixed-use luxury buildings in the bustling Koreatown area of Los Angeles. Brian has a diverse knowledge base of best practices and high level service. Through teamwork and imagination, Brian genuinely believes in pursuing continuous improvement.

Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.
- Norman Schwarzkopf

Erika Smith

Director of Urban Management - San Diego


A graduate of Cal State Fullerton, Erika’s passion in providing excellent customer service and assisting clients is what makes her enjoy her job everyday. Over the last 13 years with Action, Erika continues to assist her clients overcome obstacles and bring communities to a level of excellence clients expect for their investment.

Kim Nguyen

Assistant Director of Urban Management - San Diego


With 10 years of experience in the industry, Kim assists in the leadership of operation... read more

With 10 years of experience in the industry, Kim assists in the leadership of operations in the San Diego market. Originally from Seattle, Kim cam... read more

With 10 years of experience in the industry, Kim assists in the leadership of operations in the San Diego market. Originally from Seattle, Kim came to San Diego and began her career as an assistant for Homeowners Associations. This experience en... read more

With 10 years of experience in the industry, Kim assists in the leadership of operations in the San Diego market. Originally from Seattle, Kim came to San Diego and began her career as an assistant for Homeowners Associations. This experience enhanced her drive for customer service excellence a... read more

With 10 years of experience in the industry, Kim assists in the leadership of operations in the San Diego market. Originally from Seattle, Kim came to San Diego and began her career as an assistant for Homeowners Associations. This experience enhanced her drive for customer service excellence and desire to to continue her career to provide professional management to clients.

Kim Nguyen

Assistant Director of Urban Management - San Diego

Kim Nguyen

Assistant Director of Urban Management - San Diego


With 10 years of experience in the industry, Kim assists in the leadership of operations in the San Diego market. Originally from Seattle, Kim came to San Diego and began her career as an assistant for Homeowners Associations. This experience enhanced her drive for customer service excellence and desire to to continue her career to provide professional management to clients.

When your values are clear to you, making decisions becomes easier.
- Roy E. Disney

Caren Carrero

Vice President of Urban Management - Bay Area


Caren has 15+ years of association management experience, and oversees the San Francisco High-Rise Division for Action, specializing in managing high-rise condominiums. She has been actively involved in the community management industry overseeing a diverse variety of communities including luxury high-rise condominiums. Before Action, she led a high-rise division of 340 employees serving 75 urban communities. Caren is also is a Credentialed LEED Green Associate by the U.S. Green Building Council.

Caren Carrero

Vice President of Urban Management - Bay Area


Caren has 15+ years of association management experience, and oversees the San Francisc... read more

Caren has 15+ years of association management experience, and oversees the San Francisco High-Rise Division for Action, specializing in managing hi... read more

Caren has 15+ years of association management experience, and oversees the San Francisco High-Rise Division for Action, specializing in managing high-rise condominiums. She has been actively involved in the community management industry overseeing... read more

Caren has 15+ years of association management experience, and oversees the San Francisco High-Rise Division for Action, specializing in managing high-rise condominiums. She has been actively involved in the community management industry overseeing a diverse variety of communities including luxury... read more

Caren has 15+ years of association management experience, and oversees the San Francisco High-Rise Division for Action, specializing in managing high-rise condominiums. She has been actively involved in the community management industry overseeing a diverse variety of communities including luxury high-rise condominiums. Before Action, she led a high-rise division of 340 employees serving 75 urban communities. Caren is also is a Credentialed LE... read more

Caren Carrero

Vice President of Urban Management - Bay Area

Caren Carrero

Vice President of Urban Management - Bay Area


Caren has 15+ years of association management experience, and oversees the San Francisco High-Rise Division for Action, specializing in managing high-rise condominiums. She has been actively involved in the community management industry overseeing a diverse variety of communities including luxury high-rise condominiums. Before Action, she led a high-rise division of 340 employees serving 75 urban communities. Caren is also is a Credentialed LEED Green Associate by the U.S. Green Building Council.

Damon Partridge

Director of Hospitality Services


Since 2005, Damon has brought the operational standards, training and leadership found ... read more

Since 2005, Damon has brought the operational standards, training and leadership found in five-star resorts and applied them to luxury community as... read more

Since 2005, Damon has brought the operational standards, training and leadership found in five-star resorts and applied them to luxury community association living. Under Damon’s leadership, Action has effectively married traditional community ... read more

Since 2005, Damon has brought the operational standards, training and leadership found in five-star resorts and applied them to luxury community association living. Under Damon’s leadership, Action has effectively married traditional community management services with practices and standards f... read more

Since 2005, Damon has brought the operational standards, training and leadership found in five-star resorts and applied them to luxury community association living. Under Damon’s leadership, Action has effectively married traditional community management services with practices and standards from the hospitality industry. The result is that the service experience at our full service properties match that of the finest hotels, while still m... read more

Damon Partridge

Director of Hospitality Services

Damon Partridge

Director of Hospitality Services


Since 2005, Damon has brought the operational standards, training and leadership found in five-star resorts and applied them to luxury community association living. Under Damon’s leadership, Action has effectively married traditional community management services with practices and standards from the hospitality industry. The result is that the service experience at our full service properties match that of the finest hotels, while still maintaining the personal touch of being at home.

Valerie Segars

Regional Manager - Sacramento & Stockton


An experienced veteran with homeowners association in the Central Valley, Valerie has a... read more

An experienced veteran with homeowners association in the Central Valley, Valerie has a broad perspective on what is required for successful HOA ma... read more

An experienced veteran with homeowners association in the Central Valley, Valerie has a broad perspective on what is required for successful HOA management. From Sacramento to Stockton, Valerie leads Action teams to manage some of the most promin... read more

An experienced veteran with homeowners association in the Central Valley, Valerie has a broad perspective on what is required for successful HOA management. From Sacramento to Stockton, Valerie leads Action teams to manage some of the most prominent HOA’s in the region. Her commitment to high... read more

An experienced veteran with homeowners association in the Central Valley, Valerie has a broad perspective on what is required for successful HOA management. From Sacramento to Stockton, Valerie leads Action teams to manage some of the most prominent HOA’s in the region. Her commitment to high standards, creative solutions, and new ideas has resulted in a long track record of satisfied clients.

Valerie Segars

Regional Manager - Sacramento & Stockton

Valerie Segars

Regional Manager - Sacramento & Stockton


An experienced veteran with homeowners association in the Central Valley, Valerie has a broad perspective on what is required for successful HOA management. From Sacramento to Stockton, Valerie leads Action teams to manage some of the most prominent HOA’s in the region. Her commitment to high standards, creative solutions, and new ideas has resulted in a long track record of satisfied clients.

Mike Morris

Director of Accounting Operations


With over 15 years of diversified accounting experience, Mike brings a level of experti... read more

With over 15 years of diversified accounting experience, Mike brings a level of expertise and knowledge to Action’s financial services that set t... read more

With over 15 years of diversified accounting experience, Mike brings a level of expertise and knowledge to Action’s financial services that set the standard in the industry. Mike leads the client accounting services team and has led the efforts... read more

With over 15 years of diversified accounting experience, Mike brings a level of expertise and knowledge to Action’s financial services that set the standard in the industry. Mike leads the client accounting services team and has led the efforts to establish a flexible, service-oriented team th... read more

With over 15 years of diversified accounting experience, Mike brings a level of expertise and knowledge to Action’s financial services that set the standard in the industry. Mike leads the client accounting services team and has led the efforts to establish a flexible, service-oriented team that delivers accurate, timely and helpful financial information and analyses to Action clients. Mike received his Bachelor’s degree in Accounting and... read more

Mike Morris

Director of Accounting Operations

Mike Morris

Director of Accounting Operations


With over 15 years of diversified accounting experience, Mike brings a level of expertise and knowledge to Action’s financial services that set the standard in the industry. Mike leads the client accounting services team and has led the efforts to establish a flexible, service-oriented team that delivers accurate, timely and helpful financial information and analyses to Action clients. Mike received his Bachelor’s degree in Accounting and his MBA with a concentration in Finance. Following his service to our country in the U.S. Marine Corps, Mike has over a decade of accounting and controller experience in a variety of industries, including aerospace, pharmaceutical and manufacturing.

No man will make a great leader who wants to do it all himself, or to get all the credit for doing it.
- Andrew Carnegie

Mike Morris

Director of Accounting Operations


With over 15 years of diversified accounting experience, Mike brings a level of expertise and knowledge to Action’s financial services that set the standard in the industry. Mike leads the client accounting services team and has led the efforts to establish a flexible, service-oriented team that delivers accurate, timely and helpful financial information and analyses to Action clients. Mike received his Bachelor’s degree in Accounting and his MBA with a concentration in Finance. Following his service to our country in the U.S. Marine Corps, Mike has over a decade of accounting and controller experience in a variety of industries, including aerospace, pharmaceutical and manufacturing.

Brad Perry

Director of Information Technology


As the Director of Information Technology, Brad leads the planning, evaluation, and imp... read more

As the Director of Information Technology, Brad leads the planning, evaluation, and implementation of cutting-edge technology. From front-end user-... read more

As the Director of Information Technology, Brad leads the planning, evaluation, and implementation of cutting-edge technology. From front-end user-friendly websites to back-end servers, Action’s IT Department provides our clients with informatio... read more

As the Director of Information Technology, Brad leads the planning, evaluation, and implementation of cutting-edge technology. From front-end user-friendly websites to back-end servers, Action’s IT Department provides our clients with information and tools to ask questions, get answers, pay ass... read more

As the Director of Information Technology, Brad leads the planning, evaluation, and implementation of cutting-edge technology. From front-end user-friendly websites to back-end servers, Action’s IT Department provides our clients with information and tools to ask questions, get answers, pay assessments, and perform other time-saving tasks on a 24/7 basis. Brad received his Bachelors in Computer Science at Cal Poly Pomona. He started his car... read more

Brad Perry

Director of Information Technology

Brad Perry

Director of Information Technology


As the Director of Information Technology, Brad leads the planning, evaluation, and implementation of cutting-edge technology. From front-end user-friendly websites to back-end servers, Action’s IT Department provides our clients with information and tools to ask questions, get answers, pay assessments, and perform other time-saving tasks on a 24/7 basis. Brad received his Bachelors in Computer Science at Cal Poly Pomona. He started his career at Hilton Hotels where he became a Regional Technology Manager for multiple hotels in Southern California. He also worked as a Microsoft Certified Instructor teaching technology courses while serving on the Technology Advisory Board.

Nicole Miranda

Executive Operations Assistant


With over 20 years in service oriented businesses, Nicole has a clear grasp of what it ... read more

With over 20 years in service oriented businesses, Nicole has a clear grasp of what it takes to deliver service experiences that make a difference.... read more

With over 20 years in service oriented businesses, Nicole has a clear grasp of what it takes to deliver service experiences that make a difference. Her background in the United States Navy uniquely prepared her for a career where service standard... read more

With over 20 years in service oriented businesses, Nicole has a clear grasp of what it takes to deliver service experiences that make a difference. Her background in the United States Navy uniquely prepared her for a career where service standards are measured with precise attention to detail. ... read more

With over 20 years in service oriented businesses, Nicole has a clear grasp of what it takes to deliver service experiences that make a difference. Her background in the United States Navy uniquely prepared her for a career where service standards are measured with precise attention to detail. And her education in Broadcast Communications Journalism cultivated a communication style that fosters a working environment where team members can ex... read more

Nicole Miranda

Executive Operations Assistant

Nicole Miranda

Executive Operations Assistant


With over 20 years in service oriented businesses, Nicole has a clear grasp of what it takes to deliver service experiences that make a difference. Her background in the United States Navy uniquely prepared her for a career where service standards are measured with precise attention to detail. And her education in Broadcast Communications Journalism cultivated a communication style that fosters a working environment where team members can excel. Nicole is a vital part of Action’s support structure and plays an important role in the execution of key initiatives.

Paul Firth

Director of Human Resources


Paul graduated from the University of Massachusetts, Amherst, with a degree in Hospital... read more

Paul graduated from the University of Massachusetts, Amherst, with a degree in Hospitality and Tourism Management. He has over thirty years of hosp... read more

Paul graduated from the University of Massachusetts, Amherst, with a degree in Hospitality and Tourism Management. He has over thirty years of hospitality experience as a Director of Human Resources for Hyatt Hotels, in seven different locations, ... read more

Paul graduated from the University of Massachusetts, Amherst, with a degree in Hospitality and Tourism Management. He has over thirty years of hospitality experience as a Director of Human Resources for Hyatt Hotels, in seven different locations, and brings a strong service-oriented approach to t... read more

Paul graduated from the University of Massachusetts, Amherst, with a degree in Hospitality and Tourism Management. He has over thirty years of hospitality experience as a Director of Human Resources for Hyatt Hotels, in seven different locations, and brings a strong service-oriented approach to the Action Human Resources function.

Paul Firth

Director of Human Resources

Paul Firth

Director of Human Resources


Paul graduated from the University of Massachusetts, Amherst, with a degree in Hospitality and Tourism Management. He has over thirty years of hospitality experience as a Director of Human Resources for Hyatt Hotels, in seven different locations, and brings a strong service-oriented approach to the Action Human Resources function.

If you think you can do a thing or think you can't do a thing, you're right.
- Henry Ford

Paul Firth

Director of Human Resources


Paul graduated from the University of Massachusetts, Amherst, with a degree in Hospitality and Tourism Management. He has over thirty years of hospitality experience as a Director of Human Resources for Hyatt Hotels, in seven different locations, and brings a strong service-oriented approach to the Action Human Resources function.

Diane Pitchers

Director of Management Operations


Diane has been the Director of Management Operations since 2009. She is responsible fo... read more

Diane has been the Director of Management Operations since 2009. She is responsible for efficient and effective management operations in all prope... read more

Diane has been the Director of Management Operations since 2009. She is responsible for efficient and effective management operations in all property management divisions within Action through training and education, review of existing systems an... read more

Diane has been the Director of Management Operations since 2009. She is responsible for efficient and effective management operations in all property management divisions within Action through training and education, review of existing systems and procedures, and the development of new systems a... read more

Diane has been the Director of Management Operations since 2009. She is responsible for efficient and effective management operations in all property management divisions within Action through training and education, review of existing systems and procedures, and the development of new systems and procedures. Diane started at Action in 2001 and has served in a variety of capacities to better serve our clients over the years.

Diane Pitchers

Director of Management Operations

Diane Pitchers

Director of Management Operations


Diane has been the Director of Management Operations since 2009. She is responsible for efficient and effective management operations in all property management divisions within Action through training and education, review of existing systems and procedures, and the development of new systems and procedures. Diane started at Action in 2001 and has served in a variety of capacities to better serve our clients over the years.

Bethany Osorio

Director of Accounting/Controller


A graduate of Chapman University, with a Bachelor of Science in Computer Information Sy... read more

A graduate of Chapman University, with a Bachelor of Science in Computer Information Systems and a graduate of Keller Graduate School with a Maste... read more

A graduate of Chapman University, with a Bachelor of Science in Computer Information Systems and a graduate of Keller Graduate School with a Masters in Accounting and Financial Management. Bethany brings over 27 years of experience with her to A... read more

A graduate of Chapman University, with a Bachelor of Science in Computer Information Systems and a graduate of Keller Graduate School with a Masters in Accounting and Financial Management. Bethany brings over 27 years of experience with her to Action. Bethany is passionate about bringing integ... read more

A graduate of Chapman University, with a Bachelor of Science in Computer Information Systems and a graduate of Keller Graduate School with a Masters in Accounting and Financial Management. Bethany brings over 27 years of experience with her to Action. Bethany is passionate about bringing integrity and GAAP compliance to Action’s financial reporting as well as the servicing of their clients.

Bethany Osorio

Director of Accounting/Controller

Bethany Osorio

Director of Accounting/Controller


A graduate of Chapman University, with a Bachelor of Science in Computer Information Systems and a graduate of Keller Graduate School with a Masters in Accounting and Financial Management. Bethany brings over 27 years of experience with her to Action. Bethany is passionate about bringing integrity and GAAP compliance to Action’s financial reporting as well as the servicing of their clients.

Timothy Ma

Efficiency & Execution Manager


Timothy enjoys making Action Property Management more efficient every day. Process impr... read more

Timothy enjoys making Action Property Management more efficient every day. Process improvements, cost savings, Outlook training, culture strategy, ... read more

Timothy enjoys making Action Property Management more efficient every day. Process improvements, cost savings, Outlook training, culture strategy, you name it—Timothy always believes there is a better way.

Timothy enjoys making Action Property Management more efficient every day. Process improvements, cost savings, Outlook training, culture strategy, you name it—Timothy always believes there is a better way.

Timothy enjoys making Action Property Management more efficient every day. Process improvements, cost savings, Outlook training, culture strategy, you name it—Timothy always believes there is a better way.

Timothy Ma

Efficiency & Execution Manager

Timothy Ma

Efficiency & Execution Manager


Timothy enjoys making Action Property Management more efficient every day. Process improvements, cost savings, Outlook training, culture strategy, you name it—Timothy always believes there is a better way.

Great teams produce great work.